Privacy Policy

Effective FROM - 1st APRIL 2024

By using our Website, you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

At Energy Electrical And Industrial Supplies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. By accessing or using our website and services, you consent to the terms of this Privacy Policy.

Collection of Information -
providing customer service and making other products and services available to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity, at least once per contact, to notify us of your desire not to receive these offers.

We collect personal information from you when you visit our website, place an order, subscribe to our newsletter, or interact with our services. The types of personal information we may collect include: your name, email address, postal address, and phone number. If you create an account with us, we may collect your username, password, and other account-related information. Payment Information: When you make a purchase, we may collect your payment details, such as credit card information or other payment methods. We may keep records of any communications you have with us, whether through email, telephone, SMS or chat.

Our Promise to privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest quality products and services with the highest level of integrity in dealing with our clients and partners. Our Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new government legislation, recent technologies, business practices and our customers’ needs.

We will NOT sell your name to a third party for advertising purposes to you. We may send information to you to inform you of our services and offers when we believe you will benefit from them. We will NOT share information about you with any third parties.

When you visit our website, you may provide us with two types of information: “personal information” you knowingly choose to disclose and that is collected on an individual basis and “website use” information collected on an aggregate basis as you and others browse our website.

Use of Personal Information
We use the personal information we collect for the following purposes:
We use your personal information to fulfill your orders, process payments, and deliver products to you. It also helps us enhance user experience and improve our website and services.
With your consent, we may use your contact information to send you promotional emails or SMS messages about our products, exclusive offers, and upcoming events. We may also contact you to review our products or services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the messages or by contacting us directly.
We may use your personal information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.
We may use your personal information to comply with applicable laws, regulations, or legal processes, and to protect our rights, privacy, safety, or property, as well as those of our customers and third parties. When you send confidential personal information including credit card numbers to us on our website, secure server software that we have licensed, encrypts all information you input before it is sent to use. The information is scrambled on route and decoded once it reaches our website. Other emails that you may send to us may not be secure unless we advise you that security measures will be in place prior to you transmitting the information. For that reason, we ask that you do not send confidential information such as credit card or account numbers to use through an unsecure email.

Disclosure of Personal Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as shipping companies, payment processors, and marketing agencies. These service providers are only permitted to use your personal information to the extent necessary to perform the services on our behalf and are obligated to maintain the confidentiality and security of your data.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid request from a governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the new entity or third party involved. We will notify you of any such change and ensure that your personal information continues to be protected in accordance with this Privacy Policy.

Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no data transmission over the internet or electronic storage system is entirely secure. Therefore, we cannot guarantee absolute security, and you should take appropriate steps to protect your information. We also have no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.

Your Choices and Rights
You have the right to opt out of receiving marketing communications from us. You can do this by following the instructions provided in our emails or by contacting us directly. Please note that even if you opt out of receiving marketing emails, we may still send you non-promotional communications related to your purchases or account.
You have the right to access, update, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact details below.

Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated version on our website and indicate the effective date. Please review this Privacy Policy regularly to stay informed about how we handle your personal information.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices at Energy Electrical And Industrial Supplies, please contact us at:

Email: prasanna@energyeis.com.au
Phone: 02 98294844
Address: Unit 1 / 2 Stennett Road Ingleburn NSW 2565

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.